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Full and unconditional acceptance of the terms of this document (acceptance) is considered to be the Client's payment for the Company's services.


1. Area of Responsibility of the Service Provider

  1. 1.1. Problems on the Company's side are considered to be communication interruptions and problems with host machines.
  2. 1.2. Problems on the Client's side are considered to be problems with the operating system; any software installed on the VDS server; plugins and cores installed on the game server.

2. Rights and Obligations of the Service Provider

  1. 2.1. The Company provides technical support to clients based on the Client's request only through the Personal Account located at https://my.xorek.cloud based on the services published on the Company's website located at https://xorek.cloud
  2. 2.2. The Company is not responsible for the operation of any third-party software installed on the purchased servers of the Company, including software purchased through the Company.
  3. 2.3. The Company's services are provided «as-is». The Company reserves the right to revise the rules for providing services, including the pricing policy and characteristics of tariffs at any time, without prior notice and unilaterally. The new rules come into force after their official publication on the Company's website.
  4. 2.4. The Company undertakes to maintain the proper quality of the services provided and the host machines on which the Client's services are located, and to fix malfunctions in a timely manner.
  5. 2.5. The Company does not guarantee 100% availability of the network and host machines (SLA).
  6. 2.6. All scheduled technical work, updates and similar activities are carried out from 23:00 to 8:00 Moscow time. This does not apply to force majeure situations and unscheduled work.
  7. 2.7. The Company is not responsible for the inability to access services due to the fault of third parties.
  8. 2.8. The Company reserves the right to stop the Client's services and servers for scheduled maintenance, due to DoS and network attacks, as a result of natural disasters and other force majeure circumstances.
  9. 2.9. The Company has the right to change prices for services up or down, having first notified the client about this via a mailing to the registration e-mail or via a support ticket.

3. Rights and Obligations of the Client

  1. 3.1. In case the service is blocked 1 (one) or more times per month as a result of a complaint or for another reason (network scanning, outgoing DDoS attacks) and the Client's failure to take measures to eliminate the problem, the Company has the right to prematurely terminate the provision of services to the Client and block their account without a refund.
  2. 3.2. The Client has the right to use the service for any purposes that do not contradict the legislation of the Russian Federation and laws on copyright and related rights.
  3. 3.3. The Client is granted full access to the service (unless otherwise stipulated), and the Client bears all related responsibility.
  4. 3.4. The Client has the right to install any software and post any materials on their services, if they are legal and do not violate copyright and related rights, as well as the norms of the current legislation of the Russian Federation.
  5. 3.5. The Client undertakes to monitor the compliance of all posted materials, used software, and content posted on the services, and to be responsible for its compliance with the norms of the current legislation of the Russian Federation.
  6. 3.6. All requests related to the operability of services are processed exclusively through tickets in the billing system located at https://my.xorek.cloud/

4. Rules and Procedure for Payment

  1. 4.1. In case of non-payment for the next service period, the Company suspends the provision of services.
  2. 4.2. In case of a negative account balance, the Company has the right to block the account after 7 days from the moment the negative balance is recorded.
  3. 4.3. When connecting the »Auto-payment« option, the Client gives the Company permission to debit funds from the linked bank card in the amount necessary to reactivate the services.
  4. 4.4. The Client has the right to disable the »Auto-payment« option in the personal account located at https://my.xorek.cloud/.
  5. 4.5. Services are provided within 2 (two) business days after payment, based on 100% payment.
  6. 4.6. Payment by individuals is made only through electronic payments.
  7. 4.7. Payment for services is made on the basis of the current tariffs published on the official website of the Company at https://xorek.cloud
  8. 4.8. A commission of intermediaries and payment systems may be added to the payment.
  9. 4.9. After the suspension of the provision of services, data is stored for 24 (twenty-four) hours. After this period, all Client data related to this service may be deleted without the possibility of recovery.
  10. 4.10. In case full payment is received after the suspension of the service, the resumption of the provision of the service is carried out within 12 (twelve) hours.
  11. 4.11. To pay for services, the Client is redirected to the payment gateway, where the following bank card data may be requested:
    1. 4.11.1. Card type
    2. 4.11.2. Card number
    3. 4.11.3. Card expiration date
    4. 4.11.4. CVC2/CVV2 code
    or other data required by the bank. If the payment method used is connected to the 3D-Secure service, the Client will be redirected to the page of the bank that issued the card to undergo the authentication procedure. For information on the rules and methods of additional identification, please contact the Bank that issued your bank card.

5. Prohibited Content and Software

  1. 5.1. In case of improper use of traffic, the Company has the right to reduce the bandwidth to 0.1 or 10 Mbit/sec.
  2. 5.2. Mass mailings are prohibited, except in cases authorized by the Company itself.
  3. 5.3. It is prohibited to post information and software that contradict and/or are prohibited by the legislation of the Russian Federation and the law on copyright and related rights.
  4. 5.4. It is prohibited to host software for botnets, grabbing, phishing, and other purposes that clearly contradict legitimate work on the Internet.
  5. 5.5. It is prohibited to host services (including those with paid or private access) that may serve as auxiliary means for illegal actions on the Internet.
  6. 5.6. It is prohibited to post pornography on the Company's services, including links and advertising containing pornographic scenes.
  7. 5.7. It is prohibited to host network scanners, proxy checkers and similar software.
  8. 5.8. It is prohibited to host software for cryptocurrency mining and other similar software.
  9. 5.9. It is prohibited to host software for carrying out (D)DoS attacks, or software for scanning ports and IP addresses.

6. Termination of Services at the Company's Initiative

  1. 6.1. The Company reserves the right to terminate the provision of services at its own discretion, immediately and without warning in case of:
    1. 6.1.1. Unauthorized distribution or copying of copyright-protected software, violation of the laws of the Russian Federation, other international norms and agreements, export restrictions, fraud, circulation of pornographic materials, drugs and other illegal types of activity;
    2. 6.1.2. Mass mailings for which the explicit consent of users was not given;
    3. 6.1.3. Defamation, distribution of personal information, violation of copyright and related rights, and intellectual property rights;
    4. 6.1.4. Posting of pornographic content in all its forms, including links to other sites with pornographic content;
    5. 6.1.5. Violation of privacy and property rights; posting of defamatory and offensive information, aiding, inciting interethnic discord, murder, terrorism, or violence in any form;
    6. 6.1.6. Obstruction of the normal and stable operation of servers, network resources, and the overall operation of the Company;
    7. 6.1.7. Providing knowingly false Client data or refusing to confirm it;
    8. 6.1.8. Incorrect communication with the Company's employees, including the use of obscene language and the dissemination of defamatory information about the Company;
  2. 6.2. The Company reserves the right to transfer information about the Client in case of an official request from law enforcement agencies.

7. The Service Provider Is Not Responsible

  1. 7.1. The Company does not check the content of the Client's Hosting. The exception is cases of receipt of a reasoned complaint from a third party.
  2. 7.2. For the Client's choice of operating system and software, and the consequences that this may entail.
  3. 7.3. For any types of direct and indirect damage, loss of information, business reputation and other cases of damage.

8. E-mail Notification

  1. 8.1. The Client's registration in the personal account at https://my.xorek.cloud/ means the Client's automatic consent to receiving informational e-mail messages, including offers of the Company's services.
  2. 8.2. Refusal to receive notifications is possible only in case of the complete closure of the client's account.
  3. 8.3. The Company disclaims responsibility for the Client's failure to receive important informational messages via e-mail.

9. Refund of Funds

  1. 9.1. The Client has the right to refuse to perform the contract and return funds for full unused days of the Company's services, if the Terms of Use were not violated on their part. The balance of unused funds is returned to the Client if at least 30 (thirty) calendar days have passed since the moment of crediting. If less than the specified period has passed since the date of crediting funds, then the Company has the right to refuse the Client the withdrawal of funds until the expiration of such period.
  2. 9.2. If a fact of fraud or violation of the Terms of Use was detected on the part of the client, then the Company has the right to refuse the refund of funds;
  3. 9.3. PROMO tariff plans are non-refundable.
  4. 9.4. Refunds are not made from the bonus balance of the personal account, nor for invoices and services paid from the bonus balance of the personal account. These funds can only be used to pay for the Company's services.
  5. 9.5. Amounts due to the Customer based on the results of the reconciliation of settlements must be returned within 10 (ten) business days.
  6. 9.6. Refunds are made upon request through the ticket system and subsequent sending of a written application to the Company's address. Funds are subject to refund after the reconciliation of settlements. The countdown of unused days begins after sending the confirming request to the ticket system.
  7. 9.7. The cost of installing third-party control panels, the fee for additional IP addresses and other additional services are non-refundable. Refunds are possible only for Virtual Servers (VDS) and Game hosting.
  8. 9.8. In case of violation of the terms of service provision, the Company has the right to refuse the Client a refund.
  9. 9.9. When refunding funds, a commission of payment systems is withheld.
  10. 9.10. The refund is made to the same details from which the debit was made.
  11. 9.11. If the Company incurred actual losses due to the client's actions, then the refund is not made or is not made in full, in proportion to the losses declared by the Company.
  12. 9.12. The Company does not refund funds in case of server inoperability in any region, if the server itself is fully operational.
  13. 9.13. Funds for the Domains service are non-refundable.

10. Service Level Guarantee

  1. 10.1. Compensation is accrued based on a support request in the personal account at https://my.xorek.cloud
  2. 10.2. Compensation is accrued only in the form of additional days of service and cannot be paid in monetary terms.
  3. 10.3. The Company guarantees maintaining the availability of Hosting servers at the level of 99.8%.
  4. 10.4. In case of violation of clause 10.3 of this Offer, each full day (24 hours) of service downtime is compensated to the Client at double the rate.

Official website: https://xorek.cloud/

Personal account: https://my.xorek.cloud/

Update date: September 10, 2026 (10.09.2026)